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| The download completed but
then I saw a grey box that read "Do you want to run this software?"
Is it safe to click the "Run" button?
Yes, it is
perfectly safe to click the "Run" button. The scanner will then
automatically install and load and show you a list of errors and
spyware on your machine -- and tell you how to get rid of
them.
Click here
to return to the main download page and try again. |
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The
download completed but then I received an error
message
-
Download Spyware Cleaner now by clicking
here.
-
When your browser prompts you with the download box,
click the "Save" button instead of the "Run"
button.
- At the top of the window that appears there is a dropdown box
to the right of the words "Save in:". Click the dropdown box to
list your drives.
- Double-click on your "C:" drive.
- Click the "Save" button in the lower-right-hand corner of the
box. The software will begin downloading.
- After your download is complete, click the "START" button in
the bottom-left-hand corner of Windows
- Select "Run" from the menu
- Type c:\FreeScan.exe into the box and press the "OK"
button
- You may see a grey download box asking "Are you sure you want
to run this software?" Press the Run button.
The software should automatically install and open on your
computer. |
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| I
tried to download the software but got a message box that read "Your
current security settings do not allow this file to be
downloaded".
The security settings in Internet Explorer are set too high and
are preventing you from downloading any software over the
Internet.
To fix this, please try solution #1 below. If solution #1
does not work for you for some reason, try solution #2.
Solution
#1:
- Click "Tools" on the task menu located at the top of Internet
Explorer.
- Select "Internet Options" from the menu that drops down.
- Click the "Security" tab then click the "Default Level"
button.
- Make sure the slider located to the left is set to
"Medium".
- Click the "OK" button at the bottom of the box.
After you adjust your security settings, click here
to return to the download page.
Note: If this solution did not work for you, please try solution
#2 below.
Solution
#2:
- Click "Tools" on the task menu located at the top of Internet
Explorer.
- Select "Internet Options" from the menu that drops down.
- Click the "Security" tab then click the "Custom Level" button
- Scroll down to the "Downloads" section
- Under "File Download" select the "Enable" option
- Click the "OK" button at the bottom of the box
- Click "Yes" when asked "Are you sure you want to change the
security settings for this zone?"
- Press the "OK" button at the bottom of the box
After you adjust your security settings, click here
to return to the download page. |
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|
| The
download gets stuck at a certain percentage and never
finishes.
There may have
been a temporary connection problem with your download.
Click
here to try downloading the free scanner from our alternate
download site.
If that
doesn't work, click here
to return to the main download page and try again. |
| |
|
| I
tried the solutions listed above but am still having a problem. How
do I contact technical support?
Please click here
to contact technical support. |
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|
